Deadline-driven and professional representative with 15+ years of experience in the administrative industry with a strong focus in healthcare. Skilled projecting problem-solving and clear communication upholding a positive and upbeat personality during new challenges. Well-organized and able to multitask in autonomous or team-driven environments to support an elevated level of professionalism and attention to detail.
Customer Service Philosophy:
Greeting customers with a warm welcome and farewell upon their exit, helping them with scheduling with their provider, navigating the complex insurance process, listening to their needs, and recognizing solutions to any challenges they may have are all key to their satisfaction and are vital to aiding in their recovery.
Personal Interests | Hobbies:
I’m an expert gardener and enjoy growing a luscious, healthy, and full flower garden every year. I love feeding hummingbirds and watching them battle it out to control the feeder. I have two wonderful cats that don’t get along and simply tolerate each other’s presence. I’m also an avid PC gamer mostly reserved for the rainy season when I’m not able to garden. I enjoy sci-fi shows, especially Star Trek and I have a love for political and crime series as well.